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Privacy Policy

Granitop is committed to Your privacy and to complying with all applicable laws and regulations regarding any personal data we may collect about You when You visit our website at granitop.co.uk. By using our website, You agree that we will collect and use Your information in accordance with this Privacy Policy.

This Privacy Policy aims to explain to You what data we collect, how we use it and what Your rights are in connection with the protection of Your data. The Privacy Policy applies only to our website and its visitors and does not apply to data collected through other channels.

Your data are processed by Granitop OÜ

company reg. no.: 14191239

e-mail:

telephone number: (+372) 600 9062

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which entered into force on 25 May 2018.

Collection and use of data

What kind of data we collect

The information we collect includes information You knowingly and actively provide to us when using or participating in our services or campaigns, as well as any information Your devices send when You access our products and services.

The information collected by us includes information that You have knowingly shared with us when using our services or campaigns, and information that Your devices automatically transmit to us.

Your personal data may reach us in the following ways:

  • If You contact us by phone or e-mail, via our contact form, price calculator or online chat
  • If You browse the granitop.co.uk website
  • If You comment on, like or share a post on our social media accounts
  • If You subscribe to our newsletter
  • If You comment on posts on our website

Types of data collected

Personal data

We will only ask You for personal information if it is required in order to provide You with the service. By contacting us or visiting our website, You may share the following information with us:

  • Given name and surname
  • E-mail address
  • Telephone number
  • Conversation history between You and us
  • Information about Your web browser and IP address

Log files

Our website granitop.co.uk stores log files about its visitors. Information collected may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser type
  • Internet service provider (ISP)
  • Date and time of Your visit to the website
  • Entry and exit page and number of clicks and other activities on the website

The information contained in the log files is used to analyse trends, administer the website, monitor the activities of visitors to the website and gather demographic information. The information obtained is not intended to identify an individual and the information collected cannot be used to identify an individual.

Cookies

Like most websites, granitop.co.uk uses cookies. A cookie is essentially a text file that is stored in the user’s device when they visit a website. Cookies are used to set and store preferences, regional settings, choices of services, etc.

If You wish, You can disable the use of cookies in Your browser settings, but in this case the service provided to You and/or the user experience on the website may be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain in Your PC or mobile device even after You close Your browser or computer. However, session cookies are deleted immediately after closing the browser.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies that are designed to enable You to use the services offered on our website. These cookies help to authenticate users and prevent the malicious use of user accounts. Without these cookies, we cannot provide You with the services requested.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies enable Your browser to remember the choices You make when using the website; for example, store Your login details or language preferences. The purpose of these cookies is to provide You with a more personalised experience and to prevent the need to re-enter Your preferences.

How we use Your data

We may use the information collected for various purposes, including:

  • To maintain, manage, develop, personalise and expand our website
  • To collect statistics in order to be able to provide better services and/or make better offers and to understand and analyse the behaviour of visitors to our website
  • To identify You by phone, message or e-mail
  • When sending You information and asking for feedback on our services
  • To prevent fraud and protect our website
  • To allow us to stay in contact with You via our social media account
  • To allow access to our chat history in order to be able to provide relevant advice more quickly
  • With the aim of improving the quality of our service and providing more efficient browsing solutions
  • To develop new products and services or improve their functionality
  • To simplify and speed up interactions between us, if You contact us
  • For other purposes. For example, to analyse data, study trends or assess the effectiveness of our advertising campaigns.

In which case we may share Your data

  • We may share or transfer Your personal data in connection with a change of ownership, merger, sale of assets, financing or acquisition of our company. We will notify You if Your personal data are transferred and become subject to the provisions of another privacy policy.
  • We may share Your information with our partner companies, requiring them to comply with this Privacy Policy. Partner companies include our parent companies, subsidiaries, joint venture partners or companies that belong to us.
  • We may share Your information with our business partners in order to offer You certain products, services or campaigns.
  • We may disclose Your personal information for any other purpose with Your consent.
  • We are obligated to disclose Your personal data if it is required by law. We may also disclose Your information in good faith in order to comply with an obligation arising from the law, to protect our rights or property, to prevent or detect potential violations of law related to the use of our service, and to ensure the security of the users of our service.

Storage of Your personal data

The company will store Your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will store and use Your personal data to the extent necessary to comply with our legal obligations (for example, where we need to store Your information to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also keeps log files for the purpose of internal analysis. Log files are usually stored for a shorter period of time, unless the data are used to enhance security or improve the functionality of our service, or we are required by law to store the data for a longer period of time.

Processing of children’s data

None of our products or services are designed for children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we suspect that we are processing information about a person under the age of 13, we will remove that person from all our databases.

Your rights regarding the protection of Your data

You always have the right not to share Your information with us, knowing that it may affect Your experience on our website. If You choose not to share Your information with us, we will not treat You less favourably. If You provide us with personal information, You understand that we collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data we collect about You.

If we receive personal information about You from a third party, we will protect it in accordance with this Privacy Policy and the law of the Republic of Estonia. If You share third party data Yourself, You confirm that You have the right and permission to do so.

Even if You have previously consented to us sharing Your personal information for marketing purposes, You retain the right to change Your mind at any time. You always have the right to opt out of communicating with us and request that we remove Your data from our databases. From time to time, we may also ask for Your information in order to confirm Your identity. If You find that any information we have collected about You is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by e-mail: or by telephone: (+372) 600 9062. We will make every effort to correct inaccurate, incomplete, misleading or outdated information.

If You believe that we have breached the relevant data protection law and You wish to make a complaint, please contact us using the contact details provided in this document and provide us with the full details of the breach. We will immediately investigate Your complaint and respond to You in writing, presenting the results of our investigation and the steps we will take to resolve Your complaint. You also have the right to contact a regulatory authority or a data protection authority.

Data protection rights under GDPR

We want to make sure You are aware of all Your data protection rights. Each user of the website is entitled to the following terms and conditions:

  • Right of access – You have the right to request copies of Your personal data.
  • Right to rectification – You have the right to request that we rectify information that You believe to be inaccurate. You also have the right to request that we complete any information that You think is incomplete.
  • Right to erasure – under certain conditions, You have the right to request the erasure of Your personal data.
  • Right to restriction of processing – under certain conditions, You have the right to request the restriction of the use of Your personal data.
  • Right to object to the use of personal data – under certain conditions, You have the right to object to the use of Your personal data.
  • Right to data portability – under certain conditions, You have the right to request that we transfer the data we collect to a third party or directly to You.

Security of Your data

The security of Your personal data is important to us, but please remember that no method of exchanging information over the Internet or of electronic storage is 100% secure. While we do our best to protect Your data, we cannot guarantee their complete security.

Granitop OÜ will take all measures reasonably necessary to ensure that Your data are processed securely and in accordance with this Privacy Policy and the law of the Republic of Estonia. Your data will not be transmitted to any organisation or country unless there is a valid reason therefor and Your data are secure.

Links to other websites

On our website You may find links to other websites that are not owned by us. If You click on a third party link, You will be redirected to that third party’s website. We strongly recommend that You read the privacy policy of each website You visit.

We have no control over third party websites and we do not accept any responsibility for their content, privacy policies or services provided, etc.

Privacy Policy updates

We have the right to make changes to this Privacy Policy document, where necessary. Once the Privacy Policy is updated, we will change the date of the last update at the bottom of the page. If You continue to visit and use our website after we have updated our Privacy Policy, we will regard this as Your tacit consent to the amendments.

Last amended on 18 July 2024

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